We make products that last; if they don’t, we want to hear about it. Contact us as soon as you’re having any issues. Do NOT dismantle or try to fix your item itself. This will void the warranty entirely. We are here to help, please follow the instructions and we will get you a replacement asap, within the 1 year warranty period. All sales are final, but we are happy to exchange and/or repair your product if there are any manufacturing errors for up to 1 year after purchase. Terms for exchange: 1. Photograph or take a video of the issue or error. This helps us diagnose problems without having to ship back. Write us an email detailing the issue. We do not address exchange issues via text or social media. 2. In the event you need to exchange, package your items carefully and send them to us for review. Keep your receipt as your shipping charges will be refunded if we are at fault. 3. We will inspect your item, fix any manufacturing flaws, and ship it back to you ASAP! Note: This policy applies to eCommerce purchases and invoices. Wiped-Film evaporation sales have their own contract terms. Please refer to your specific contract.